The account authorizes hosted operations and billing. It does not hold the private keys required to decrypt your workspace.
Trial and subscription
Connecting the first machine creates a provisional workspace. Stripe Checkout then collects a payment method and starts a 30-day Personal Sync trial. No charge is made until the trial ends. Unless you cancel, the subscription begins automatically at $5 monthly or $36 yearly, including applicable VAT.
The account page shows the current interval, trial or renewal date, pending interval change, cancellation date, payment state, and recovery deadline. The Stripe billing portal holds invoices, billing details, tax IDs, payment methods, cancellation, and reactivation. Monthly-to-yearly changes are immediate with an invoiced prorated credit. Yearly-to-monthly changes are scheduled for annual renewal without an immediate refund. Cancellation is effective at period end and can be reversed until then.
Docmancer does not ordinarily offer discretionary goodwill refunds. This does not remove mandatory statutory rights or the correction of billing errors through support.
Failed payment and recovery window
The lifecycle is fixed and does not restart when Stripe retries a payment:
- A failed renewal starts a 7-day grace period. Upload, pull, and export continue.
- After grace, new uploads stop. Pull and encrypted export remain available for 30 days.
- At the end of that recovery window, the hosted workspace is scheduled for deletion.
Restoring billing before deletion resumes encrypted sync. Local Docmancer never stops working, and no hosted billing state deletes or locks the local Markdown tree.
Export
Use the local CLI for a readable local export:
docmancer cloud export ./docmancer-export
The account can also request a hosted export containing ciphertext, wrappers, public keys, cursors, and a checksummed manifest. It still needs an approved device or recovery kit for decryption.
Delete hosted data
docmancer cloud delete-remote --confirm DELETE
Deletion first cancels any Stripe subscription so another renewal cannot occur. If Stripe does not confirm cancellation, deletion is not scheduled and the account page asks you to retry. Once cancellation is confirmed, deletion is scheduled with a cooling-off period and owner notification. The worker removes the remote workspace and related primary rows when the deadline arrives. Local records are unaffected.